Refund Policy

Refund policy

Regarding cancellations and returns

１, About order cancellation

（１） Regarding cancellation after ordering

We do not accept cancellations after an order has been completed and before the product is shipped, so please check the order confirmation screen carefully before placing your order.

（２） Notes (regarding refusal of acceptance)

In the unlikely event that you refuse to receive a delivered product, we may charge you the actual round-trip shipping costs for shipping and returning the refused product. Please note.

 

２, About returns

（１） About return conditions

ALLESTRegarding products purchased on an online site, only if the product or quantity is different from what you ordered, or if the product is defective such as damage, we will not accept returns or refunds, provided that all of the following conditions ① to ③ are met. We accept refunds. When returning a product, please contact us from the date specified in ① below.30Please make arrangements within the next day.

① After receiving the product7Please contact our contact point below within 14 days and before returning the item.

【ALLESTThe information desk】
[mail] info@allest.tokyo
[Reception time] weekdays10:00～18:00

② All items to be returned must be included.

（２） Notes regarding returns

・Returns and refunds are subject toALLESTOnly products purchased online. (Amazonand products purchased at retail stores are not eligible. ) Please contact the store or business operator where you purchased the product.

- When returning items, please be sure to send them by a method that allows for tracking (such as Yu-Pack or Yamato/Sagawa courier services).

・We will bear the shipping costs for returning the product. Please use "cash on delivery" when shipping.

・When shipping your return, please write your registered name, address, and phone number accurately on the delivery slip, using strong pen pressure so that it can be seen on the photocopied slip. Please send it back. If the registered information and the information on the slip are different, or if the information cannot be read, you may not be able to receive the package. In addition, we cannot cover the shipping costs in that case. Also, please keep a copy of the invoice just in case.3Please keep it for a month.

 

３, About refunds

（１） Refund method

After we confirm the arrival of the returned item, we will send important instructions regarding the refund procedure to the email address you registered. Please note that if you are unable to receive the notification email due to spam settings, etc., you will not be able to proceed with the refund procedure.

Please note that due to the credit card company's closing date, the amount may be debited and then refunded.

We will not notify you of the completion of your refund, so please check your own account.

（２） Notes on refunds

-Refunds will only be made to the bank account in the name of the purchaser. If the purchaser and the account holder are different, refunds will not be accepted.

・Please be sure to contact the transferee in katakana.

that's all