Delivery company
Yamato Transport or mail service
*Please be advised that you cannot select the delivery company.

Delivery area
Japan only

Delivery charge
Varies depending on domestic product

Delivery Time
・Estimated shipping: 4 to 10 business days after order completion email
・Estimated delivery: 1 to 3 days after shipping

*Depends on delivery area, traffic conditions, weather, etc.

*We may not be able to deliver your item on your desired date If the postal code and address are inaccurate. (Please be especially cautious when using express shipping services and specifying delivery dates and times.)
*We are unable to arrange for redelivery if the package is returned to the distribution center due to an unclear address.

Refund policy

Cancellations and returns

1. Order cancellation

(1) Cancellation after ordering

We do not accept cancellations after the order is finalized and before the product is shipped. Please make sure to carefully check your order on the order confirmation screen before proceeding.

(2) Notes (regarding refusal of acceptance)

Please acknowledge that in the event of refusing to accept the delivered product, there might be a charge for the actual round-trip shipping costs related to dispatching and returning the refused product.

2. Returns

(1) Return conditions

We will accept returns and refunds for products purchased on the ALLEST online site only if the product or quantity is different from the order, or if the product is damaged or has other defects, provided that all of the following conditions ①～③ are met. Please arrange for the return of the product within 30 days from the date of contact as specified in ① below.

① Please reach out to our customer inquiry dest below within 7 days of receiving the product and before proceeding with the return.

[ALLEST Inquiry Desk]

[mail] info@allest.tokyo

[Reception hours] Weekdays 10:00-18:00

② All items to be returned must be included.

(2) Notes regarding returns

・Returns and refunds are only available for products purchased on the ALLEST online site. (Products purchased from Amazon and retailers are not eligible.) Please contact the store or business where you purchased the product.

・When returning items, please be sure to send them by a method that allows for tracking (such as Yu-Pack or Yamato/Sagawa courier services).

・We will bear the shipping costs for returning the product. Please use "cash on delivery" when shipping.

・When shipping your return, please write your registered name, address, and phone number accurately on the delivery slip, using strong pen pressure so that it can be seen on the photocopied slip. Please send it back. If the registered information and the information on the slip are different, or if the information cannot be read, you may not be able to receive the package. In addition, we cannot cover the shipping costs in that case. Also, please keep your copy of the invoice for 3 months just in case.

3. Refunds

(1) Refund method

After we confirm the arrival of the returned item, we will send important instructions regarding the refund procedure to the email address you registered. Please note that if you are unable to receive the notification email due to spam settings, etc., you will not be able to proceed with the refund procedure.

Please note that due to the credit card company's closing date, the amount may be debited and then refunded.

We will not notify you of the completion of your refund, so please check your own account.

(2) Notes regarding refunds

・Refunds will only be made to the bank account in the name of the purchaser. If the purchaser and the account holder are different, refunds will not be accepted.

・Please be sure to contact the transferee in katakana.

Thank you.